{"name":"sla-extract","description":"Pulls the actual service-level terms out of a contract, vendor agreement, or support policy so you don't have to hunt through pages of text for them. Send the contract text (or a support policy excerpt) and get back structured SLA extraction: response_times, resolution_times, uptime_pct, penalties, escalation_tiers, and exclusions. Built for service level terms, uptime commitment, and escalation tiers lookups; this is text extraction only, not legal advice, and it doesn't judge enforceability. Redact customer or employee PII from the source text before sending it; the endpoint is read-only and reports only what the text actually states. Use it as an SLA extraction API, contract term parser, uptime commitment checker, or service-level terms lookup for vendor and support agreements.","price":"$0.015","method":"POST","input_schema":{"properties":{"text":{"type":"string","description":"Contract or SLA/support-policy text to extract terms from. Max 20,000 chars. Alias: 'contract_text'."},"contract_text":{"type":"string","description":"Alias for 'text'. Use either field name."}},"required":["text"]},"input_example":{"text":"Provider commits to a 4 business hour first response for Sev-1 issues, 8 business hour resolution, and 99.9% uptime. Missed SLAs earn a 5% credit per hour. Sev-1 pages on-call within 15 minutes. Scheduled maintenance is excluded."},"output_example":{"response_times":["4 business hours for Sev-1"],"resolution_times":["8 business hours for Sev-1"],"uptime_pct":"99.9%","penalties":["5% service credit per hour of downtime beyond SLA"],"escalation_tiers":["Sev-1: page on-call within 15 minutes"],"exclusions":["scheduled maintenance windows"],"input_chars":233,"model":"hermes-3-llama-3.1-405b","source":"morpheus","note":"Extraction only, not legal advice. Terms reflect the text provided and may not capture the full agreement."},"x402_payment_required":true,"x402_facilitator":"https://api.cdp.coinbase.com/platform/v2/x402"}