{"name":"escalation-brief","description":"Turns a messy support thread into a short handoff brief the next person can act on in seconds instead of re-reading the whole conversation. Send the thread (a string or an array of messages) plus optional context, and get back an escalation summary: issue, impact, steps_tried, ask, urgency, and a suggested_owner when the thread implies one. Built for escalation summary, ticket brief, and support handoff workflows; every field is grounded strictly on the thread text, no invented steps or names. Redact customer or employee PII from thread text before sending it; this is a read-only summarization pass. Use it as an escalation summary API, ticket brief generator, support handoff tool, or incident summary endpoint for on-call and tier-2 handoffs.","price":"$0.015","method":"POST","input_schema":{"properties":{"thread":{"type":"string","description":"The support thread to summarize — a single string, or an array of message strings (each entry treated as one message). Max 20,000 chars combined, max 300 messages."},"context":{"type":"string","description":"Optional extra context not in the thread itself (e.g. account tier, prior incidents). Max 2,000 chars."}},"required":["thread"]},"input_example":{"thread":"Customer: checkout keeps failing. Agent: tried clearing cache, still fails.","context":"Enterprise customer, contract renewal next week."},"output_example":{"issue":"Customer cannot complete checkout; payment form errors on submit.","impact":"Blocks all purchases for the customer; reported by 3 users so far.","steps_tried":["cleared cache","tried a different card","tried a different browser"],"ask":"Need backend team to check payment gateway logs for the affected time window.","urgency":"high","suggested_owner":"payments team","thread_chars":76,"model":"hermes-3-llama-3.1-405b","source":"morpheus"},"x402_payment_required":true,"x402_facilitator":"https://api.cdp.coinbase.com/platform/v2/x402"}